Cookies and personal data processing

We consider securing the right to personal data protection as a fundamental commitment, so we shall dedicate all the resources and efforts to process your data in full compliance with Regulation (EU) 2016/679 (the "General Data Protection Regulation" or "GDPR ") and any other applicable legislation. Since one of the key principles of this legal framework is transparency, we have prepared this document through which we want to inform you about how we collect, use, transfer, and protect your personal data when interacting with us about products and services, including our web site or the applications available on the mobile phone.

We reserve the right to periodically update and modify this Privacy Policy to reflect any changes to the manner in which we process your personal data or any changes to your legal requirements. In the event of any such change, we shall display on our website the modified version of the Privacy Policy, which is why we invite you to periodically check the contents of this Privacy Policy.

Who we are and how you can contact us

SC METIGLA SRL is a legal entity of Romanian nationality, having its registered headquarters in Romania, Prahova, Ceptura de Jos, inscribed in the Trade Register under no. J29 / 188/2000, single fiscal registration number RO12727666. In the sense of data protection law, we are an operator and a processor when we process your personal data.

Since we are always open to hearing your views and providing you with any further information you may need regarding the processing of your data, we encourage you to contact the Data Protection Officer at the e-mail address marketing@metigla.ro or by regular mail or courier to the address Romania, Prahova, Ceptura de Jos 107126 - with the mention: Attention to the Data Protection Officer

What categories of personal data we process

In general, we collect your personal data directly from you, so you have control over the type of information you give us. For example, we receive information from you as follows:

By completing the forms on the metigla.ro website, you send us your last and first names, your e-mail address, your telephone number and your location;
We can also collect and later on process certain information about your behaviour while you browse our website or use your smartphone to personalise your online experience and to make you offers tailored to your profile. We invite you to learn more about this by consulting the cookie information.

On our website we can store and collect information in cookies and similar technologies, according to the Cookie Policy.

We do not collect or otherwise process sensitive data included in the General Data Protection Regulation in special categories of personal data. We also do not want to collect or process data of minors who are under the age of 16.

What the processing purposes and reasons are

We will use your personal data for the following purposes:

1. For the provision of the Metigla services in your benefit

This general purpose may include, as appropriate, the following:

Processing of requests for contact and offer requests launched on metigla.ro.
The processing of these data is in most cases necessary for the conclusion and performance of a contract between Metigla SRL and you. Certain amount of processing is also required by the applicable law, including by the tax and accounting legislation.

2. For the improvement of our services

We always want to offer you the best product repair experience. To do this, we may collect and use certain information about your behaviour as customer, we may invite you to fill in satisfaction queries subsequent to the completion of a repair or we can conduct, directly or with the help of partners, market surveys and research.

We ground these activities on our legitimate interest in doing business, always taking care that your fundamental rights and freedoms are not affected.

3. For marketing

In certain situations, we can build our marketing activities on our legitimate interest in promoting and developing our commercial activity. In any situation when we use information about you for our legitimate interest, we take care and take all necessary measures to ensure that your fundamental rights and freedoms are not affected. However, you may, at any time, request us, by the means described above, to stop processing your personal data for marketing purposes, and we shall fulfil your request as soon as possible.

4. For the protection of our legitimate interests

There may be situations in which we use or transmit information to protect our rights and commercial activity. These may include:

Website protection measures against cyber attacks:
Measures to prevent and detect fraud attempts, including the transmission of information to competent public authorities;
Measures to manage various other risks.
The general focus of these types of processing is our legitimate interest in defending our commercial activity, being understood that we ensure that all the measures we take guarantee a balance between our interests and your fundamental rights and freedoms.

Also, in some cases, we ground our processing on legal provisions such as the obligation to safeguard the goods and values provided by the applicable legislation in this matter.

How long we keep your personal data

As a general rule, we will archive your personal data in the metigla.ro website for 5 years if no commercial actions have been taken. For orders delivered, customer data will be stored in the Metigla database for 15 years. You can ask us to delete the information stored by e-mail at the e-mail address marketing@metigla.ro or by filling in the dedicated form on the page Delete your data and we will respond to these requests, subject to the preservation of certain information, including later, in situations where the applicable law or our legitimate interests impose upon us.

Who we transmit your personal data to

As the case may be, we may transmit or give you access to certain personal data of the following categories of recipients:

companies within the same group of companies;
courier service providers;
payment / banking service providers;
marketing / telemarketing service providers;
market research service providers;
other companies with which we can develop joint marketing programs for our goods and services.

If we have a legal obligation, or if it is necessary to defend our legitimate interest, we can also disclose certain personal data to public authorities.
We make sure that the access to your data by third-party private law entities is done in accordance with the legal provisions on data protection and confidentiality of information, based on contracts concluded with them.

What countries we transfer your personal data to

We currently store and process your personal data on the Romanian territory.

However, from time to time, it is possible to transfer some of your personal data to entities located outside of Romania. These entities may be located in the European Union or outside the Union, including in countries where the European Commission has not recognized an adequate level of protection of personal data.

We shall always take steps to ensure that any international transfer of personal data is carefully managed in order to protect your rights and interests. The transfers to service providers and other third parties will always be protected by contractual commitments and, where appropriate, by other safeguards, such as European Commission standard contracts or certification schemes, such as Privacy Shield for Personal Data Protection transferred from within the EU to the United States of America.

You can contact us at any time, using the contact details listed above, to find out more about the countries where we transfer your data, as well as the guarantees that we have implemented with respect to these transfers.

How we protect the security of your personal data

We are committed to ensuring the security of personal data by implementing appropriate technical and organisational measures, in line with the industry standards.

We keep your personal data on secure servers, ensuring the redundancy of storage.

Despite the steps taken to protect your personal data, we wish to draw your attention on the fact that the transmission of information via the Internet in general or via other public networks is not entirely secure, with the risk that data may be seen and used by unauthorized third parties. We cannot be responsible for such vulnerabilities of systems that are not under our control.

What rights you have

The General Data Protection Regulation recognizes a series of rights with respect to your personal data. You may request access to your data, correct any mistakes in our files, and / or you can oppose to the processing of your personal data. You can also exercise your right to complain to the competent supervisory authority or to a court of law. As the case may be, you may also have the right to request the deletion of your personal data, the right to restrict your data processing and the right to data portability.

More information about each of these rights can be obtained by reviewing the table below.

In order to exercise your rights, you may contact us using the contact details listed above. Please retain the following if you want to exercise these rights:

Identity. We take very seriously the confidentiality of all records that contain personal data. For this reason, please send us your requests regarding such records using the e-mail address you used to fill in the metigla.ro contact forms. Otherwise, we reserve the right to verify your identity by requesting additional information to confirm your identity.

Honorariums and Fees. We will not charge a fee to exercise any right with respect to your personal data unless your request for access to information is groundless, repetitive or excessive, in which case we will charge a reasonable amount in such circumstances. We will inform you of any fees applied before you resolve your request.

Response time. We plan to respond to any valid requests within a maximum period of one month, unless this is particularly complicated or if you have made more than one request, in which case we shall respond within a maximum period of two months. We'll let you know if we need more than one month. We may ask if you can tell us exactly what you want to receive or what you are worried about. This will help us to act faster and shorten the response time to your request.

Rights of third parties. We do not have to observe an application if it negatively affects the rights and freedoms of other data subjects.

AccessYou may request us:

to confirm that we process your personal data;
to provide you with a copy of these data;
to provide you with other information about your personal data, such as what we have, what we use, who we divulge them to, whether we transfer them abroad, and how we protect them, how long we keep them, what rights you have , how you can make a complaint, where we obtained your data from, to the extent that the information has not already been provided to you by this information.

RectificationYou may ask us to rectify or complete your inaccurate or incomplete personal data. We may try to verify the accuracy of the data before correcting it.
Data deletionYou may ask us to delete your personal data, but only if:
they are no longer necessary for the purposes for which they were collected; or you have withdrawn your consent (if data processing is based on consent); or you act upon a legal right to oppose; or they have been illegally processed; or we have a legal obligation to do so.
We do not have to comply with your request for deletion of your personal data if the processing of your personal data is required: to comply with a legal obligation; or for the establishment, exercise or defence of a right in a court of law;There are certain other circumstances in which we are not obligated to comply with your request for data deletion, although these two are the most probable circumstances in which we may refuse this request.
Data processing restrictionYou may ask us to restrict the processing of personal data, but only if:
their accuracy is contested (see rectification section) to allow us to verify their accuracy; or processing is illegal, but you do not want the data to be deleted; or they are no longer necessary for the purposes for which they were collected, but you need them in order to find, exercise or defend a right in a court of law; or you have exercised the right to oppose, and the verification whether our rights prevail is in progress.
We may continue to use your personal data as a result of a restriction request, if: we have your consent; or to establish, exercise or secure the defence of a right in a court of law; or to protect the rights of another natural or legal person.
Data portabilityYou may ask us to provide your personal data in a structured, commonly used and readable form, or request that it be "ported" directly to another data operator, but in each case only if: processing is based on your consent or on the conclusion or performance of a contract with you; and processing is done by automatic means.
Opposition You may oppose at any time, for reasons related to your particular situation, to the processing of your personal data on our legitimate interest if you believe that your fundamental rights and freedoms prevail over this interest.
You can also oppose any time to the processing of your data for direct marketing (including to the creation of profiles) without any reason, in which case we will cease processing as soon as possible.
Automatic decision makingYou can ask that you are not the subject of a decision based solely on automatic processing, but only when that decision:

produces legal effects with regard to you; or otherwise affect you in a similar way and to a significant extent. This right shall not apply if the decision taken following automatic decision-making:

is necessary to us in order to conclude or execute a contract with you;
is authorized by law and there are adequate safeguards for your rights and freedoms; or is based on your explicit consent.

ComplaintsYou have the right to file a complaint with the supervisory authority regarding the processing of your personal data. In Romania, the data protection supervisory authority's contact data are the following:

The National Supervisory Authority for Personal Data Processing

28-30, Gheorghe Magheru Blvd., 1st District, postal code 010336, Bucharest, Romania

Phone: +40.318.059.211 or +40.318.059.212;

E-mail: anspdcp@dataprotection.ro

Without prejudice to your right to contact the supervisory authority at any time, please contact us in advance, and we promise that we shall do our best to resolve any issues amicably. We remind you that you can contact the Data Protection Officer at any time by submitting your request in any of the following ways: by e-mail to the e-mail address marketing@metigla.ro or or by regular mail or courier at: Romania, Prahova, Ceptura de Jos 107126 – with the mention: Attention to the Data Protection Officer.


General information about cookies

This site uses cookies. The information below is intended to let you know more about placing, using and administering the cookies used by our site.

Please read carefully the following information:
This website uses its own cookies and cookies from third parties to provide visitors with a much better browsing experience and services tailored to the needs and interests of everyone. In what we call "web 2.0," cookies play an important role in facilitating the access and delivery of the many services you enjoy on the Internet, such as:

Customising of certain settings such as: the language in which a site is viewed, the currency in which certain prices or tariffs are expressed, the storage of options for different products (measures, other details, etc.) in the shopping cart (and the storage of these options) generating thus the flexibility of the "shopping cart" (accessing old preferences by pressing the "forward" and "back" buttons).

Cookies provide site owners with valuable feedback on how their sites are utilised by users so they can make them even more effective and accessible to users.

They allow multimedia or other applications from other sites to be included in a particular site to create a more valuable, useful, and enjoyable browsing experience;

Improving the efficiency of online advertising.

What is a "cookie"?
An " Internet Cookie " (also known as " browser cookie " or "HTTP cookie" or simply "cookie") is a small file made of letters and numbers that will be stored on your computer, other equipment of a user from which the Internet is accessed.

The cookie is installed through a web-server request from a browser (e.g. Internet Explorer, Chrome) and is completely "passive" (does not contain software, viruses or spyware and one cannot access the information from the User’s hard drive).

A cookie consists of two parts: the name and the content or the value of the cookie. Furthermore, the duration of a cookie is determined; technically, only the webserver that sent the cookie can access it again when a user returns to the website associated with that webserver.

Cookies themselves do not require personal information to be used and, in most cases, do not personally identify Internet users.

There are 2 large categories of cookies:
Session cookies - they are temporarily stored in the web browser's cookie folder so that they can save them until the user exits the site or closes the browser window (for example, when logging in / out of an account webmail or social networking).

Persistent cookies - These are stored on the hard drive of a computer or equipment (and generally depend on the default cookie lifetime). Persistent cookies include those placed on a website other than the one the user is currently visiting - known as 'third party cookies' - which can be used in an anonymous way to memorize a user's interests so that advertising is delivered as relevant as possible to users.

What are the advantages of cookies?
A cookie contains information linking a web browser (user) and a specific web-server (website). If a browser accesses that web-server again, it can read the already stored information and react accordingly. Cookies provide users with a pleasant browsing experience and support the efforts of many websites to provide user-friendly services: for instance- online privacy preferences, site language options, shopping carts, or relevant advertising.

What is the life duration of a cookie?
Cookies are managed by web servers. The life of a cookie may vary significantly, depending on the purpose for which it is placed. Some cookies are used only for one session (session cookies) and are not retained once the user leaves the website, whereas other cookies are retained and reused whenever the user returns to that website ('permanent cookies '). However, cookies can be deleted by a user at any time through the browser settings.

What are cookies placed by third parties?
Certain sections of content on some sites may be provided through third parties / suppliers (e.g. news box, a video or an advertisement). These third parties may also place cookies through the site and they are called "third party cookies" because they are not placed by the owner of that website. Third-party suppliers must also comply with the applicable law and the site's privacy policies.

How are cookies used by this site?
A visit to this site may place the following types of cookies:
Site performance cookies
Visitor analysis cookies
Geotargetting cookies
Registration cookies
Publicity cookies
Advertisers’ cookies
These cookies may come from the following third parties: Google, Facebook.

Performance cookies
This type of cookie retains the user's preferences on this site, so they no longer need to be set at each site visit.

- Volume settings for video player
- Streaming video speed with which the browser is compatible

Visitor analysis cookies
Each time a user visits this site, analytics software provided by a third party generates a user analysis cookie. This cookie tells us if you've visited this site before. The browser will tell us if you have this cookie, and if not, we will generate one. It allows us to monitor the single users who visit us and tells us how often they do it. As long as you are not registered on this site, this cookie cannot be used to identify individuals, they are only used for statistical purposes. If you are registered we can also know the details that you have provided to us, such as e-mail and username - which are subject to confidentiality and the provisions of the Terms and Conditions, Privacy Policy and the legislation in force with regard to the protection of personal data.

Geotargetting cookies
These cookies are used by a software that determines where you are from. It is completely anonymous and is used only to target content - even when you are on our page in Romanian or in another language you receive the same advertisement.

Registration cookies
When you sign up for this site, we generate a cookie that tells us if you are registered or not. Our servers use these cookies to show us the account with which you are registered and if you have permission for a specific service. It also allows us to associate any comments you post on our site with your username. If you have not selected "keep me registered," this cookie will be automatically deleted when you close your browser or computer.

Publicity cookies
These cookies let us know whether or not you have viewed an online ad, what its type is, and how long it has been since you saw the ad message. We also use these cookies to target online advertising. We may also use third-party cookies for better advertising targeting, for example, to show holiday ads if the user has recently viewed an article on a holiday site. These cookies are anonymous, they store information about the viewed content, not the users. We also set up anonymous cookies through other sites on which we advertise. By accepting them, we can thus use them to recognise you as a visitor to that site if you visit our site afterwards, and we will be able to deliver your advertising based on this information.

Advertisers’ cookies
Much of the advertising you find on this site belongs to third parties. Some of these parties use their own anonymous cookies to analyse how many people have been exposed to an ad or to see how many people have been exposed to the same ad several times. The companies that generate these cookies have their own privacy policies and this site does not have access to read or write these cookies. Third-party cookies can be used to show your targeted advertising on other sites, based on your navigation on this site.

Other third-party cookies:
On some pages, third parties can set their own anonymous cookies in order to track the success of an application, or to customise an application. Due to the manner of use, this site cannot access these cookies, just as third parties cannot access cookies owned by this site. For example, when you share an article using the social network button on this site, that social network will record your activity.

What type of information is stored and accessed through cookies?
Cookies keep information in a small text file that allows a website to recognize a browser. The Webserver will recognize the browser until the cookie expires or is deleted.

The cookie stores important information that improves Internet browsing experience (e.g. setting the language in which you wish to access a site, keeping a user logged into webmail accounts, online banking security, products storage in the shopping cart).

Why are cookies important for the Internet?
Cookies are the central focus of the efficient Internet, helping to generate a friendly browsing experience and tailored to the preferences and interests of each user. Denying or disabling cookies can make some sites unusable. Denying or disabling cookies does not mean you will not receive online advertising anymore - just that it will no longer be able to keep track of your preferences and interests highlighted by your browsing behaviour.

Examples of important uses of cookies (which do not require authentication of a user through an account):

Content and services tailored to user preferences - news, weather, sports, maps, public and governmental services, entertainment sites and travel services.

Offers tailored to the users’ interests - retaining passwords, language preferences (e.g. displaying search results in Romanian).

Retaining the child protection filters regarding the Internet content (family mode options, safe search functions).

Limiting ad display frequency - limiting the number of displays of an ad for a particular user on a site.

Supplying publicity more relevant for the user.
Measurement, optimisation and analytics features - such as confirming a certain level of traffic on a website, what type of content is viewed, and how a user reaches a website (e.g. through search engines, directly from other websites etc.). Websites run these analyses of their use to improve sites for the benefit of users.

Security and confidentiality-related issues
Cookies are NOT Viruses! They use plain text formats. They are not made up of pieces of code so they cannot be executed and cannot auto-run. Consequently, they cannot duplicate or replicate on other networks to run or replicate again. Because they cannot perform these functions, they cannot be considered viruses. Cookies can still be used for negative purposes. Because they store information about user preferences and browsing history, both on a particular site and on several other sites, cookies can be used as a form of Spyware. Many anti-spyware products are aware of this and consistently mark cookies to be deleted in anti-virus / anti-spyware removal / scanning procedures.

In general, browsers have built-in privacy settings that provide different levels of cookie acceptance, shelf life, and automatic deletion after the user has visited a particular site.

Other cookie-related security aspects
Since identity protection is very valuable and represents the right of every Internet user, it is best to know what problems cookies can create. Because they transmit constant information in both ways between the browser and the website, if an attacker or unauthorized person interferes with the data transmission path, the information contained in the cookie can be intercepted. Although very rarely, this can happen if the browser connects to the server using an unencrypted network (e.g. an unsecured WiFi network).

Other cookie-based attacks involve bad cookie settings on the servers. If a website does not require the browser to use only encrypted channels, attackers can use this vulnerability to prevent browsers from sending information through insecure channels. Attackers then use the information for the purpose of unauthorised access to certain sites. It is very important to be careful in choosing the most appropriate method of protecting personal information.

Tips for safe and responsible cookie-based navigation
Due to their flexibility and the fact that the majority of the most frequently visited sites and the biggest ones use cookies, they are almost inevitable. Disabling cookies will not allow the user to access the most popular and used sites including Youtube, Gmail, Yahoo and others.

Here are some tips that can help ensure that you surf safely with cookies:

Customize your browser settings for cookies to reflect a comfortable level of cookie security.

If you do not mind cookies and you are the only person using your computer, you can set expiration dates to store your browsing history and personal access data.
If you share access to your computer, you can consider setting the browser to delete individual browsing data each time you close your browser. This is a way to access sites that place cookies and delete any business information when you close your browsing session.
Install and constantly update your antispyware applications.
Many of the applications for detection and prevention of spyware include the detection of attacks on sites.
This prevents the browser from accessing websites that could exploit browser vulnerabilities or download dangerous software. Be sure to keep your browser up to date. Many of the cookies attacks are made by exploiting the weaknesses of the old versions of browsers.

Cookies are everywhere and cannot be avoided if you want to enjoy access to the best and greatest websites on the Internet - local or international. With a clear understanding of how they work and the benefits they bring, you can take the necessary security measures to navigate with confidence on the internet.

How can you stop cookies?
Disabling and refusing to receive cookies can make some sites impracticable or difficult to visit and use. Also, refusing to accept cookies does not mean you will not receive / see online advertising anymore.

It is possible to set up the browser so that these cookies are no longer supported or you can set the browser to accept cookies from a particular site. But for example, if you are not registered using cookies, you will not be able to leave comments.
All modern browsers offer the ability to change cookie settings. These settings are usually found in your browser's "options" or "preferences" menu.

Internet Explorer Cookies Settings – Internet Explorer;

Opera Cookies Settings – Opera;

Firefox Cookies Settings – Firefox;

Chrome Cookies Settings – Chrome;

Safari Cookies Settings – Safari;

Edge Cookies Settings – Edge.

Useful links:
IAB Romania makes available the following website to provide more information about privacy related to online advertising: www.youronlinechoices.com/ro/

For more details on privacy issues, you can also access the following links: